When you get your order, put your new undies over the ones you’re wearing to check the fit. If you don’t dig it, don’t stand for it! Just initiate a return request.

• Almost everything we offer, as long you still have the original packaging and the product's never been washed or worn.
• But there are a few exceptions. Sales for the following products are final and the products aren’t exchangeable or refundable: Highty, Highty Nighty, Thongy, menstrual cups, herbal teas, washing capsules, intimate soaps, orgasmic soaps, and gift cards.

Once we’ve received your return, we verify it. Then we send out your new order. Oh, and you’ll be notified by email every step of the way.

• In Canada, the exchanges are free and Mme L'Ovary covers the postage.
• For international orders, shipping costs are your responsibility.
• When returned products are damaged, worn, or washed, Mme L'Ovary doesn't guarantee an exchange and fees may apply.

You can request an exchange for up to 60 days after you receive your order. We accept one exchange per order.

For a refund request, the delivery costs are your responsibility.

For a 2nd exchange request for the same order, the shipping costs concerning the exchange are at your expense.